Support Center - TamaPets

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Getting Started

Creating Your Account

Getting started with TamaPets is easy! Visit app.tamapets.com and create an account using your email address. You'll receive 100 bonus coins to start your journey!

Sign up with email and password
Choose your first TamaPet from 4 unique characters
Give your pet a name
Complete the onboarding to learn the basics

Understanding the Interface

The main screen shows your TamaPet with their current mood and stats. Here's what you'll see:

Stat Meters: Four circular meters showing Hunger, Happiness, Energy, and Health
Mood Indicator: An emoji showing how your pet feels
Level Badge: Your pet's current level and XP progress
Coin Counter: Your available coins in the top corner
Action Buttons: Feed, Play, Care, and more options

Your First Conversation

TamaPets features real-time AI conversations! Tap the microphone button to speak with your pet, or use the text input to type messages. Your pet will respond with voice and expressions based on their current mood.

Frequently Asked Questions

Visit app.tamapets.com, create an account, choose your first pet, and you're ready to go! The onboarding wizard will guide you through the basics.

Yes! TamaPets is available as a web app on any browser, and native apps are available for Android and iOS devices.

Yes, TamaPets is free to play with all core features available. Optional premium features are available through Tama Pass subscription or coin purchases.

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Stats & Moods

The Four Core Stats

Your TamaPet has four vital statistics that you need to maintain. Each ranges from 0 to 100, and they naturally decay over time.

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Hunger

100 = Full, 0 = Starving

Feed your pet regularly to keep this high. Different foods provide different amounts of hunger satisfaction and may affect other stats.

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Happiness

100 = Joyful, 0 = Depressed

Play games, tell jokes, praise your pet, and interact regularly. Happy pets earn XP faster!

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Energy

100 = Energetic, 0 = Exhausted

Activities consume energy. Let your pet sleep to recover, or use power-ups for instant energy.

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Health

100 = Healthy, 0 = Critical

Health decreases when other stats are critically low. Keep all stats balanced for good health!

How Stats Decay

Stats naturally decrease over time at a slow rate. Here's what affects each stat:

Hunger: Decays constantly, slower when sleeping
Happiness: Decays when not interacting with your pet
Energy: Decreases with activities, recovers when sleeping
Health: Drops when any stat falls below 10%, recovers when stats are above 50%

Understanding Moods

Your pet's mood is determined by their current stats. There are over 25 different moods your pet can experience!

Mood Categories

😄 Happy Moods

Joyful, Excited, Content, Playful, Grateful - When happiness and other stats are high

😢 Sad Moods

Melancholy, Lonely, Gloomy - When happiness is low

😠 Angry Moods

Frustrated, Irritated, Grumpy, Furious, Hangry - Low happiness combined with low hunger

😴 Tired Moods

Sleepy, Exhausted, Drowsy - When energy is low

😌 Neutral Moods

Calm, Bored, Pensive, Curious, Daydreaming - Balanced stats

🤪 Energetic Moods

Hyper, Restless, Mischievous - High energy with varying happiness

🤒 Special States

Under the Weather (sick), Scheming, Nostalgic

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Pro Tip: Check the Mood Map in-app to see exactly what's affecting your pet's mood and get suggestions on how to improve it!

Frequently Asked Questions

Activities like playing games, traveling, and going to the gym consume energy. Let your pet sleep to recover energy, or use energy drinks/supplements for a quick boost.

When stats are critically low (below 10%), your pet's health starts to decline. If health reaches 0, your pet will die (but can be revived!). If energy drops below 5%, your pet will automatically fall asleep.

Play games, tell jokes, praise your pet, feed them tasty treats (not just healthy food!), and chat with them regularly. Some foods like ice cream and pizza give big happiness boosts!

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Levels & Evolution

The XP System

Your TamaPet earns Experience Points (XP) through various interactions. Here's how it works:

Every interaction with your pet earns 1 XP
You need 100 XP to level up
Maximum level is Level 10
XP resets to 0 after each level up

                            ⚠️ Important: After Level 3, you need Tama Pass to continue earning XP. Free players can still enjoy all features but won't progress beyond Level 3.
                        

Level Up Rewards

Every time your pet levels up, you receive:

+100 Coins - Added to your balance
Full Stat Restore - All stats (Hunger, Happiness, Energy, Health) reset to 100
Automatic Cure - If your pet was sick, they're healed
New Appearance - Your pet's look changes with each level!

Evolution at Level 5

When your TamaPet reaches Level 5, something magical happens - they evolve into a more powerful form!

Your pet transforms with a completely new evolved appearance
The evolution is permanent (unless you level down below 5)
Evolved pets look more mature and battle-ready

Keep evolving all the way to Level 10 to see your pet's ultimate form!

Level Progression Preview

1-4 Baby Form

→

5-10 Evolved Form

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Pro Tip: Focus on frequent short interactions rather than long sessions. Each interaction earns XP, so chatting, feeding, and playing mini-games all contribute to leveling up!

Frequently Asked Questions

If you're Level 3 or above and don't have Tama Pass, XP earning is paused. Subscribe to Tama Pass to unlock unlimited XP progression!

Under normal gameplay, no. Levels are permanent achievements. However, admin/debug features exist for testing purposes.

Interact frequently! Every action counts - feeding, playing games, chatting, learning, traveling, and exercising all earn XP. The more variety, the more fun!

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Sleep & Energy

How Sleep Works

Sleep is essential for your TamaPet to recover energy. Here's what you need to know:

Automatic Sleep: When energy drops below 5%, your pet will automatically fall asleep from exhaustion
Manual Sleep: You can put your pet to sleep anytime using the Sleep action
Auto Wake: Your pet automatically wakes up when energy reaches 100%
Manual Wake: You can wake your pet early, but they'll have less energy

Recovery Times

🛏️ Normal Sleep

~1 hour for full recovery

Free and natural. Hunger decays at half speed while sleeping.

VS

⚡ Power Nap

~5 minutes for full recovery

Costs coins. Perfect for when you need quick energy!

Energy Management Tips

Activities that consume energy:

Games: -5 energy per game
Travel: -10 energy per trip
Gym/Exercise: -15 energy per workout
Battles: -10 energy per fight

Ways to restore energy:

Sleep: Full restore over time (free)
Power Nap: Full restore in 5 min (costs coins)
Energy Supplements: Instant full restore (costs coins)
Energy Drinks: +20 energy (cheaper option)
Coffee: +15 energy (food item)

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Pro Tip: If you're about to level up, consider letting your energy get low first - leveling up fully restores all stats for free!

Frequently Asked Questions

No, your pet needs their rest! You can only wake them up or wait for them to wake naturally. Consider using Power Nap if you need them awake quickly.

Yes, but at half the normal rate. Hunger is capped at a minimum of 5% while sleeping, so your pet won't die from starvation during sleep.

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Death & Revival

How Death Occurs

Your TamaPet can die if you neglect their needs for too long. Here's the chain of events:

Stats (Hunger, Happiness, or Energy) drop below 10%
Health begins to decline automatically
When Health drops below 20%, your pet becomes sick
If Health reaches 0%, your pet dies

⚠️ Death freezes all stats - your pet can no longer earn XP or interact until revived.

Prevention is Better Than Cure

To prevent death, keep an eye on these warning signs:

Sick Status: Your pet shows as "Under the Weather" 🤒
Low Health: The health meter turns red
Critical Stats: Any stat below 10% is dangerous

If your pet is sick, use Medicine to boost their health before it's too late!

Revival Process

Don't worry - death isn't permanent! You can revive your TamaPet:

Use the Resurrect option when viewing your dead pet
Revival costs coins (check the current price in-app)
Your pet comes back with ALL stats at 100%
Level and XP are preserved - you don't lose progress!
Any sickness is cured upon revival

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Pro Tip: Health naturally recovers when Hunger, Happiness, and Energy are all above 50%. If your pet is sick but not critical, focusing on these three stats can heal them without using Medicine!

Frequently Asked Questions

No! Death is temporary in TamaPets. You can always revive your pet using coins. Their level, XP progress, and friendship connections are all preserved.

If you have multiple pets, you can earn coins with your other pets. You also receive daily coin bonuses just for logging in. If needed, you can purchase coins through the shop.

It's very unlikely. While sleeping, hunger decay is halved and capped at 5% minimum. As long as your pet had reasonable stats before sleeping, they should be safe.

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Coins & Economy

Earning Coins

Coins are the main currency in TamaPets. Here's how to earn them:

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Registration Bonus

+100 coins when you create your account

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Daily Reward

+100 coins every day (or +200 with Tama Pass!)

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Level Up

+100 coins each time your pet levels up

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Purchase

Buy coin packs through the Shop

Spending Coins

You can spend coins on various items and services:

🍕 Food & Drinks

Premium food items with better stat effects. Higher level foods unlock as you progress.

💊 Health Items

Medicine, Bandages, Vitamins - keep your pet healthy!

⚡ Energy Boosts

Power Naps, Energy Supplements - instant energy recovery

💀 Revival

Resurrect your pet if they die

🎨 New Pets

Add more TamaPets to your collection (500 coins each)

Coin Purchase Options

If you need more coins, you can purchase them through the Shop:

100 Coins - Small pack for quick needs
500 Coins - Best value! Perfect for building a collection

All payments are processed securely through Stripe. Prices are shown in your local currency.

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Pro Tip: Don't forget to claim your daily reward! Logging in each day gives you 100 coins (200 with Tama Pass). That's up to 6,000+ coins per month just for checking in!

Frequently Asked Questions

Yes and no. Each pet has their own coin balance, but when you purchase coins, they're added to all your pets. Daily rewards are also given to your active pet.

Currently, coins are managed per-pet. When buying new pets, the cost is deducted from your pet with the most coins.

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Tama Pass Subscription

What is Tama Pass?

Tama Pass is the premium subscription for TamaPets that unlocks the full experience. It's a monthly subscription that enhances your gameplay across ALL your TamaPets!

Tama Pass Benefits

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+200 Daily Coins

Double your daily coin reward! Get 200 coins per day instead of 100.

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Unlimited XP

Continue earning XP past Level 3. Reach Level 10 and unlock your pet's ultimate evolution!

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Special Battle Moves

Unlock powerful moves like Super Slam and Mind Crush for battles!

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All Pets Included

Benefits apply to your entire collection - no need for separate subscriptions!

Subscription Management

Subscribe: Go to Shop → Tama Pass to subscribe
Cancel: You can cancel anytime from your account settings. Your benefits continue until the end of the billing period.
Resume: Changed your mind? You can resume a canceled subscription before it expires.
Payment: Processed securely through Stripe

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Pro Tip: The extra 100 daily coins alone adds up to ~3,000 coins per month - often worth more than the subscription cost! Plus you get unlimited progression.

Frequently Asked Questions

Your benefits continue until the end of your current billing period. After that, you'll return to the free tier - your pet keeps their level and progress, but XP earning pauses at Level 3+ and daily coins return to 100.

No! One Tama Pass subscription covers ALL pets in your collection. The benefits apply to every TamaPet you own.

Absolutely! TamaPets is fully playable for free. Tama Pass enhances the experience but isn't required to enjoy the game. Free players can level up to Level 3 and access all core features.

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Collecting TamaPets

Build Your Collection

Why have one TamaPet when you can have a whole family? You can own multiple pets, each with their own personality, stats, and progression!

Available TamaPet Types

There are 4 unique TamaPet characters to collect:

Spike

Ember

Rusty

Blossom

Each pet has unique appearances at every level and their own evolved form!

How to Get New Pets

Purchase Cost: 500 coins per new TamaPet

Go to your Collection (pet icon in menu)
Tap "Add New Pet" or the + button
Choose which character you want
Give them a name
Confirm the purchase (500 coins)

Your new pet starts at Level 1 with full stats, ready for adventure!

Managing Multiple Pets

Switching Pets: Tap your pet's face or use the Collection menu to switch between pets
Independent Stats: Each pet has their own stats, level, and coin balance
Shared Benefits: Tama Pass benefits apply to ALL your pets
Removing Pets: You can "banish" a pet if you no longer want them (but you can't delete your last pet)

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Pro Tip: Having multiple pets is great for battles - you can fight against your friends' pets! Each pet levels up independently, so you can have a diverse team at different stages.

Frequently Asked Questions

There's no strict limit! You can collect all 4 character types and even have multiples of the same type if you want.

Stats decay in real-time for all pets, but only your currently active pet is at immediate risk. Inactive pets won't die while you're not playing, but it's good to check on them regularly!

Yes! You can have multiple pets of the same character type, each with their own name and progression.

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Friends System

Making Friends

Connect with other TamaPet owners and build your friends list! Friends can see each other's pets and battle together.

How to Add Friends

Adding friends uses a simple pairing code system:

1

Generate Your Code

Go to Friends → "Generate Code" to create a 4-character pairing code (e.g., "A1B2")

2

Share the Code

Tell your friend the code - it's valid for 5 minutes

3

Enter Their Code

Your friend enters the code in their app via Friends → "Add Friend"

4

Confirm & Connect

Both users confirm and you're now friends!

What You Can Do With Friends

View your friends' TamaPets and their levels
See when friends are online
Challenge friends to battles
Compare collections and progress

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Pro Tip: Friendships are mutual - when you add someone, they automatically add you back. No waiting for acceptance!

Frequently Asked Questions

Pairing codes expire after 5 minutes. If it expires, just generate a new one!

Currently, friendships are permanent once established. Choose your friends wisely!

There's no hard limit on friends. Add as many fellow TamaPet owners as you like!

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Battle System

Battle Basics

Put your TamaPet's strength to the test in real-time battles against other players!

Requirement: Your TamaPet must be at least Level 2 to participate in battles.

How to Start a Battle

1

Create or Join

Generate a battle code to host, or enter someone's code to challenge them

2

Both Accept

Both players must accept the battle to begin

3

Take Turns

Battle is turn-based - choose your attack when it's your turn!

4

Victory or Defeat

Reduce your opponent's health to 0 to win!

Battle Mechanics

Health: Both pets start with 100 HP
Turn-Based: Players alternate turns, choosing attacks
Damage: Each attack deals damage based on move choice
Winner: First to reduce opponent to 0 HP wins

Training Bonuses

Your pet's training affects battle performance!

Gym Sessions: More gym visits = stronger physical attacks
Learning Sessions: More learning = stronger special moves

Special Battle Moves (Tama Pass)

Tama Pass subscribers unlock powerful special moves:

⚡ Super Slam: A devastating physical attack
🧠 Mind Crush: A powerful psychic attack

These moves can turn the tide of battle!

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Pro Tip: Balance your training! Spend time at both the Gym and Learning activities to maximize your battle potential. A well-rounded pet is a dangerous opponent!

Frequently Asked Questions

Battle codes expire after 2 minutes. If no one joins, you'll need to generate a new code.

Level is displayed during battles but the main factors are your training (gym/learn counts) and move selection. A well-trained Level 3 can beat an untrained Level 8!

Victories are recorded in your battle history. Bragging rights and the satisfaction of victory! Future updates may add battle rewards.

No! Battle HP is separate from your pet's actual health stat. Your pet is safe regardless of the battle outcome.

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Tips & Hints

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Food Strategy

Ice cream and pizza give big happiness boosts but hurt health slightly. Salad and fruits are healthier but less fun. Balance is key!

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Daily Check-ins

Log in daily to claim your coin bonus! With Tama Pass, that's 200 coins per day - over 6,000 coins per month!

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Energy Management

Plan your activities around energy. Do high-energy activities like gym and travel when you're full, save chatting for low energy.

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Efficient Leveling

Every interaction earns XP. Quick actions like feeding and praising are faster than long conversations for pure XP grinding.

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Battle Prep

Before battling, spend time at the gym and learning. These activities boost your attack power in battles!

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Keep Them Happy

Happy pets have better moods and are more fun to interact with. Games, jokes, and tasty treats all boost happiness!

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Quick Energy Fix

Coffee gives +15 energy and is cheaper than energy drinks. Great for a quick boost without sleeping!

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Level Up Timing

About to level up? Let your stats get low first - leveling up fully restores everything for free!